What's New

November 2024

The following changes were introduced in November 2024:

• Plaid, a trusted financial data network, is now used to link and validate bank accounts. This new solution enables users to securely share their banking information with TELUS Health, and receive payments faster and more easily than in the past.

  For more information, see Managing banking information.

• Head office users can now view payment statements for all of the organizations managed by their head office.

  For more information, see Viewing statements (head office users).

• When organizations add associated independent providers, the provider's email address must now be entered. The provider is then emailed and asked to confirm whether they want to link to the organization.

  For more information, see Adding providers.

• AGA Financial Group inc. is now a participating insurer.

October 2024

The Provider portal has been enhanced to use ForgeRock, an identity and access management software system, to authenticate users. The Log in, Forgot username, and Forgot password pages have been updated as a result of this change. If you had not previously set up the security questions that you can use when resetting your password, you will be required to set them up the next time you log into the Provider portal.

For more information, see Some changes to the login page are coming.

June 2024

Counsellors can now use eClaims to submit claims to insurers on behalf of their patients

TELUS Health eClaims now allows counsellors to submit claims on behalf of patients who are covered by the insurers who support this new role.

July 2023

Osteopaths of CFO¹ can now use eClaims to submit claims to insurers on behalf of their patients

TELUS Health eClaims now allows Osteopaths who are members of CFO¹ to submit claims on behalf of patients who are covered by Canada Life, Desjardins, Equitable, and over 30 insurers².

¹ Excluding Osteopatie Québec members

² All features, functions, eligible professions and related benefits that allow a customer to pay only the portion not covered by their insurer are inherent to the TELUS Health eClaims platform, but may not be supported by all participating insurers.

TELUS eClaims is now available for the PSHCP

Over 750,000 members of the Public Service Health Care Plan (PSHCP) and their eligible dependants can now benefit from TELUS eClaims.

April 2023

We've reorganized the Provider portal menus so the links that you use to view and update your business or provider profile are separate from the links you use to view and update your individual user account.

• Select the Menu button in the upper left hand corner of the Provider portal to view and update information about your business and providers.

• Select the Profile button in the upper right hand corner of the Provider portal to manage your Provider portal user account.

The following table lists the tasks that you can access from the menus.

How do I...	Menu link
Access the PDF help guides	> Help
Add or remove roles, and update licenses	> Roles and licenses
Add or remove users, and adjust their permissions	> User access and permissions
Add or terminate services, and Accept terms and conditions	> Services
Add providers, remove providers, and manage their details	> Providers
Add, update, or remove an independent practice location, and view or remove linked providers	> Work locations
Contact TELUS Health	> Contact us
Display the eClaims home page	> eClaims
Log out	> Log out
Update my banking information	> Banking information
Update my organization's details, address and contact numbers, business hours, and accessibility support, and contact person	> Business profile
Update my password	> Update password
Update my profile and security questions	> Profile & security questions
View the TELUS Health privacy statement	> Privacy

January 2023

Depending on the type of profile you have, you may now be able to perform some of the following actions directly from the Provider portal:

• Updating your business profile and contact information

• Adding or terminating a service

• Linking to a provider

• Managing roles and licenses

• Managing work locations

May 2022

• An insurer coverage table has been added to the menu under Payments > Insurer coverage table. This document shows which eClaims insurers support which professions.

• The social worker and occupational therapist roles are now supported by eClaims.

• The workflows to add claims and predeterminations have been enhanced to enable you to add services within the window instead of a popup.

• The patient and insurer windows have been combined into one window.

• The lists of Submitted and Draft claims and predeterminations are no longer grouped by date. This means that more claims and predeterminations can be displayed on the screen.

• The filters on the Submitted and Draft claims has been enhanced with additional options.