AGA Financial Group inc.

1-800-363-6217

AGA processes transactions 7 days a week, 24 hours a day, except during the maintenance windows.

When AGA generates an Acknowledgement, the provider can wait up to 5 business days to get an answer to his request.

Yes

AGA allows direct payment to the provider, but only for requests made on line. Payments are processed twice a month.

The portion of fees not reimbursed by AGA will be handled by the member and paid directly to the professional.

The portion of payment covered by AGA will be paid to the professional through the TELUS process, twice a month.

Providers are paid by cheque or direct deposit based on the information provided when registering with TELUS .

Providers are paid twice a month .

Providers that have opted in to direct deposit are setup with paper statements. No electronic statements will be issued.

Providers are paid twice a month .

Providers that have opted into direct deposit are set up with paper statements. No electronic statements will be issued.

If your patient has both primary and secondary coverage with AGA, we will respond electronically to the primary coverage only. Your patient must submit a manual claim via the AGA members portal or mail the claim to AGA for the secondary claim.

No, only one visit per specialist per day can be paid.

The “Contract#” and “Member ID” on the AGA card are entered respectively in the Policy and the Certificate fields of the coverage section in the Portal.

Expenses for the following specialized healthcare providers are supported:

• Acupuncturists

• Chiropractors

• Chiropodists

• Counsellors

• Dietitians

• Massage therapists

• Naturopathic doctors

• Occupational therapists

• Opticians

• Optometrists

• Osteopaths

• Physiotherapy technologists (Quebec only)

• Physiotherapists

• Podiatrists

• Psychologists

• Psychotherapists

• Social workers

• Speech language pathologists

AGA can take up to 5 open days to process the pended claim.

No