Viewing statements (head office users)
As a head office user, you can view payment statements for all of the organizations that are managed by your head office.
Note: If a claim is voided, it will not be included in a statement.
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From the TELUS Health services page, select the Payment statements link.
The Payment Statements (eClaims) window is displayed.
By default, statements are displayed for all insurers and for the current month, and they are sorted by the Statement Date. Each card displays the payment amount, the insurer, the statement date, and the statement number. This information may change if you change how the records are sorted.
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To view the statements for a previous month, select a value from the Month drop-down list.
Statements are only available for the current month and the previous two months.
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To view statements for one specific insurer, select their name from the Insurer drop-down list.
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To view statements for a specific organization, select the organization's Provider ID.
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To change the sequence in which the statements are sorted, change the Sort by value to Provider or Insurer.
The statements are then sorted by provider or insurer rather than date.
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Select a statement to view it.
The statement is displayed in a new tab, as a PDF.
The insurer names displayed on your bank statement and payment reconciliation statement may differ if the payment was issued by a third party on behalf of another party. For example, for claims submitted to Desjardins, the name of the insurer on the payment statement is "Desjardins" and the name on the bank statement is "TELUS MBCM".
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Select the download button on your web browser to save the statement locally, or select the print button to print it.
Statements are available for three months only.
