You can view submitted claims for 12 months, and drafts for 30 days.
If you haven't submitted on behalf of your patient before or it's been more than 18 months since your last submission, you will need to create a new patient.
If you've already submitted a claim on behalf of your patient, and you've submitted a claim within the last 18 months, you can search for the patient and then submit another claim.
You can create a claim based on a previous claim that was successfully submitted, and has received an Explanation of benefits or Acknowledgement response.
A predetermination request relates solely to services that have not yet been rendered. It is a request to obtain the amount that the insurer would pay if these services were provided on that same day. You should not submit a predetermination request if the service has already been provided.
You can resume working on a draft claim that was initiated within the last 30 days. After 30 days, draft claims are discarded.
You can cancel (or void) a payment request that has been successfully submitted, and has received an Explanation of benefits or Acknowledgement response. You can only void a claim on the day it was submitted.
Submitting claims for virtual consultations with eClaims