Managing passwords

You will be prompted to change your password every four months.

  1. Select the My Account My Account icon. button within the Provider Portal header to display the My Account panel.

    My account page

  2. Select Update password.

    The Update password page is displayed.

    Update password page

  3. Enter your Current password.

  4. In the New password and Confirm new password fields, enter a password. Your password must be hard to guess and should:

    • Be 8 or more characters long, no spaces

    • Have a mix of numbers and lower/upper case letters

    • Include at least 1 special character (e.g. $, #, @, !, %, ^, &, *, (, ), _)

    • Not contain first/last name or username

    • Not contain repetitive characters (e.g. aaa)

    To show a password, select the Password hidden password hidden icon. button. To hide a password, select the Password shown Password shown icon. button.

  5. Select Update password.

    The following message is displayed.

    Password successfully updated message

info icon Related info

Obtaining your username

Resetting your password

Updating your security profile

Managing users

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