RWAM
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We encourage you to make the switch and start submitting your RWAM claims through TELUS eClaims. To ensure a smooth transition, the RWAM portal will remain available for claim submissions for the next few months.
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Claims are processed daily, from 6:00 a.m. to midnight ET.
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Following a claim acknowledgement, RWAM usually processes the response within 5 days.
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Yes, electronic predetermination requests are accepted.
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Healthcare professionals and clinics are paid by Electronic Funds Transfer (EFT) on the day following the approval.
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Payments are issued every business day.
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Payment statements are mailed along with cheques and send by email when electronic payment is set up.
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No, coordination of benefits is not supported.
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Only one treatment per day for the same procedure code is eligible.
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Expenses for the following specialized healthcare providers are supported:
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Acupuncturists
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Chiropodists
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Chiropractors
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Dietitians
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Massage therapists (all provinces except Quebec)
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Naturopathic doctors (all provinces except Quebec)
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Opticians
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Optometrists
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Physiotherapists
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Physiotherapy technologists (all provinces except Quebec)
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Podiatrists
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Psychologists
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Speech-language pathologists
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Your patient’s Policy Number and Member ID.