People Corporation
How do I contact the insurance company?
1-800-875-7982.
What are the hours of adjudication?
Claims are adjudicated 24 hours a day, 7 days a week.
Once an Acknowledgement is generated, what is the time frame for receiving a response?
Most claims and predeterminations are acknowledged and adjudicated within 2 business days and then mailed within 5 business days.
Does the insurer accept a predetermination request submitted electronically?
No, predetermination requests submitted electronically are not accepted.
Payment: How will payment be handled for claims submitted using the eClaims solution?
Healthcare professionals and clinics are paid by Electronic Funds Transfer (EFT) on the day following the approval.
What is the frequency of payments?
Payments are issued every business day.
Payment: How will payment be handled for claims submitted via the portal? Would it be possible to set up a direct deposit option for payments?
Yes, People Corporation supports direct deposit. If you have signed up for direct deposit through TELUS Health, you will be paid by direct deposit and a printed notification will be mailed to you. All other provider payments will be made by printed cheque. All payments are processed every working day for claims processed the day before. Claims that are held for review or audit are typically released for payment within two business days.
Coordination of benefits: Is coordination of benefits possible in cases where the patient has both primary and secondary coverage with the same insurer?
No, coordination of benefits with the same healthcare professional is not supported at this time.
Can claims for the same service be submitted twice in the same day (e.g. for the same service on two different body parts, or for the same service provided in the morning and in the evening of the same day)?
Only one treatment per day for the same procedure code is eligible.
What expense types can be submitted electronically, and which specialized healthcare provider roles does the system support?
-
Acupuncturists
-
Chiropodists
-
Chiropractors
-
Dietitians
-
Massage therapists
-
Naturopathic doctors
-
Occupational therapists
-
Opticians
-
Optometrists
-
Osteopaths
-
Physiotherapists
-
Physiotherapy technologists
-
Podiatrists
-
Psychologists
-
Psychotherapists
-
Social workers
-
Speech language pathologists
All roles are accepted but not necessarily available for all governing bodies.
What do I enter in the Group Number and Certificate Number fields?
Your patient’s Policy Number and Member ID.
Where do I find my patient’s Policy Number and Member ID?
Please refer to the sample card shown below.
