Claims are adjudicated 24 hours a day, 7 days a week, excluding occasional maintenance periods.
Acknowledgements will be processed, and members sent a response, within three to five business days.
Yes, predetermination requests are accepted.
Payments can be made by direct deposit or cheque. If you have signed up for direct deposit through TELUS Health, you will be paid by direct deposit and a notification will be emailed to you. Direct deposit and cheque payments are made every business day.
No, this option is not currently available.
In this case, the second of these claims will be considered a duplicate and will be declined. Your patient should submit it manually through their Health plan.
All eClaims-eligible healthcare provider disciplines are supported, except dietitians, speech language pathologists, occupational therapists, and social workers.