Johnson Inc.
How do I contact the insurance company?
1-800-563-3274, Monday to Friday 8:00 a.m. to 10:00 p.m.; Saturday 8:00 a.m. to 5:00 p.m.
Once an Acknowledgement is generated, what is the time frame for receiving a response?
Claims are processed within one business day.
Does the insurer accept a predetermination request submitted electronically?
No, electronic submissions of predetermination requests are not accepted.
Is payment to the provider (benefit assignment) possible?
Yes, it’s possible, but it depends on the member’s insurance policy.
Payment: How will payment be handled for claims submitted using eClaims? Would it be possible to set up a direct deposit option for payments?
You will be paid by cheque or direct deposit based on the information you provided when registering with TELUS.
Frequency: Twice a month (the 5th and the 20th of each month)
By default, you are set up with electronic statements. You will be charged a fee for cheques and/or paper statements. In order to request a paper statement, please contact Express Scripts Canada at 1-800-563-3274.
Coordination of benefits: Is coordination of benefits possible in cases where the patient has both primary and secondary coverage with the same insurer?
Not at this time, as currently not supported.
Can claims for the same service be submitted twice in the same day (e.g. for the same service on two different body parts, or for the same service provided in the morning and in the evening of the same day)?
Yes, you can submit more than one claim but only the first will be paid, the second claim will be sent to an examiner for review.
What expense types can be submitted electronically, and which specialized healthcare provider roles does the system support?
At this time, only healthcare providers registered with TELUS Health can submit expense forms electronically:
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Acupuncturists
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Chiropractors
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Massage therapists
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Naturopathic doctors
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Osteopaths
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Physiotherapists
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Vision care providers (opticians and optometrists)