Cowan Insurance Group
How do I contact the insurance company?
1-800-563-3274, Monday to Friday 8:00 a.m. to 10:00 p.m.; Saturday 8:00 a.m. to 5:00 p.m.
What are the hours of adjudication?
Claims are adjudicated 24 hours a day, 7 days a week, excluding maintenance periods.
Once an Acknowledgement is generated, what is the time frame for receiving a response?
A response is sent to the provider within 2 to 4 business days.
Payment: How will payment be handled for claims submitted using eClaims? Would it be possible to set up a direct deposit option for payments?
Providers are paid by cheque or direct deposit based on the information provided by the provider (Direct Deposit or Cheque) when registering with TELUS Health.Frequency: Twice a month (the 5th and the 20th of each month). The providers will be charged a fee for cheque and/or paper statement. By default, the providers are setup with electronic statements. To request a paper statement, please contact the Express Scripts Canada Call Centre at 1-800-563-3274.
For further information, please see How do I contact the insurance company?
Coordination of benefits: Is coordination of benefits possible in cases where the patient has both primary and secondary coverage with the same insurer?
No
Can claims for the same service be submitted twice in the same day (e.g. for the same service on two different body parts, or for the same service provided in the morning and in the evening of the same day)?
Yes, you can submit for the same service twice in one day but the second claim will be held for review.
What expense types can be submitted electronically, and which specialized healthcare provider roles does the system support?
At this time, only the following healthcare providers can submit expenses electronically:
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Acupuncturists
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Chiropodists
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Chiropractors
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Dietitians
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Massage therapists (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Saskatchewan)
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Naturopathic doctors
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Occupational therapists
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Osteopaths
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Psychotherapists
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Physiotherapists
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Podiatrists (Québec only)
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Psychologists (Québec only)
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Social workers
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Speech-language pathologists
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Vision care providers (opticians and optometrists)
The patient must manually submit all other extended healthcare claims.