Cowan Insurance Group
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Claims are adjudicated 24 hours a day, 7 days a week, excluding maintenance periods.
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A response is sent to the provider within 2 to 4 business days.
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Providers are paid by cheque or direct deposit based on the information provided by the provider (Direct Deposit or Cheque) when registering with TELUS Health.Frequency: Twice a month (the 5th and the 20th of each month). The providers will be charged a fee for cheque and/or paper statement. By default, the providers are setup with electronic statements. To request a paper statement, please contact the Express Scripts Canada Call Centre at 1-800-563-3274.
For further information, please see How do I contact the insurance company?
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No
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Yes, you can submit for the same service twice in one day but the second claim will be held for review.
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At this time, only the following healthcare providers can submit expenses electronically:
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Acupuncturists
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Chiropodists
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Chiropractors
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Dietitians
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Massage therapists (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Saskatchewan)
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Naturopathic doctors
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Occupational therapists
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Osteopaths
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Psychotherapists
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Physiotherapists
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Podiatrists (Québec only)
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Psychologists (Québec only)
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Social workers
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Speech-language pathologists
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Vision care providers (opticians and optometrists)
The patient must manually submit all other extended healthcare claims.