Cowan Insurance Group
Claims are adjudicated 24 hours a day, 7 days a week, excluding maintenance periods.
A response is sent to the provider within 2 to 4 business days.
Providers are paid by cheque or direct deposit based on the information provided by the provider (Direct Deposit or Cheque) when registering with TELUS Health.Frequency: Twice a month (the 5th and the 20th of each month). The providers will be charged a fee for cheque and/or paper statement. By default, the providers are setup with electronic statements. To request a paper statement, please contact the Express Scripts Canada Call Centre at 1-800-563-3274.
For further information, please see How do I contact the insurance company?
Yes, you can submit for the same service twice in one day but the second claim will be held for review.
At this time, only the following healthcare providers can submit expenses electronically:
Acupuncturists (Alberta, British Columbia, Ontario, Québec, Newfoundland and Labrador)
Massage therapists (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Saskatchewan)
Naturopathic doctors (Alberta, British Columbia, Manitoba, Nova Scotia, Ontario, Saskatchewan)
Podiatrists (Québec only)
Psychologists (Québec only)
Vision care providers (opticians and optometrists)
The patient must manually submit all other extended healthcare claims.