If your client/patient has both primary and secondary coverage with Canada Life, you will receive payment under the primary plan only. Please request payment for any unpaid balance from your client/patient.
When submitting the claim, you must complete both the primary and secondary coverage sections of your client/patient’s claim. Canada Life will provide you with an electronic confirmation of the amount paid under the primary coverage and will automatically coordinate the secondary claim manually. Payment for the secondary coverage will be paid to the plan member.
You will not receive an electronic response for the secondary claim; however, there is no need for the member to submit a paper claim to Canada Life for the secondary claim.
Payment: How will payment be handled for claims submitted using eClaims? Would it be possible to set up a direct deposit option for payments?