Monday to Friday 6:00 a.m. to 12:00 a.m. ET, and Saturdays and Sundays 6:00 a.m. to 10:00 p.m. ET.
Responses are returned within 5 business days.
Yes, unless prohibited by the insured member’s policy. In such cases, it will be noted in the electronic response.
Canada Life will issue scheduled bundled payments to service providers, by cheque monthly or weekly by direct deposit. If you choose to register for direct deposit, payments will be issued by direct deposit into a bank account you designate.
If your client/patient has both primary and secondary coverage with Canada Life, you will receive payment under the primary plan only. Please request payment for any unpaid balance from your client/patient.
When submitting the claim, you must complete both the primary and secondary coverage sections of your client/patient’s claim. Canada Life will provide you with an electronic confirmation of the amount paid under the primary coverage and will automatically coordinate the secondary claim manually. Payment for the secondary coverage will be paid to the plan member.
You will not receive an electronic response for the secondary claim; however, there is no need for the member to submit a paper claim to Canada Life for the secondary claim.
Claims must be submitted manually to Canada Life.
All eClaims-eligible healthcare provider disciplines are supported except for massage therapy in Quebec, and occupational therapists