Monday to Friday 6:00 a.m. to 12:00 a.m. ET, and Saturdays and Sundays 6:00 a.m. to 10:00 p.m. ET.
Responses are returned within 5 business days.
Yes, unless prohibited by the insured member’s policy. In such cases, it will be noted in the electronic response.
Canada Life will issue scheduled bundled payments to service providers, by cheque monthly or weekly by direct deposit. If you choose to register for direct deposit, payments will be issued by direct deposit into a bank account you designate.
If your patient holds both primary and secondary coverage with Canada Life, the provider must complete both the primary and secondary coverage sections of the patient’s claim. Canada Life will respond electronically to the primary coverage only and will automatically coordinate and handle the secondary claim manually. Though the provider will not receive an electronic response to the secondary claim, there is no need for their patient to submit a paper claim to Canada Life for the secondary claim. For vision care claims, payment for the secondary coverage will be paid out to the plan member. For all other claim types, payment for the secondary coverage will be paid out to the same recipient as the primary coverage.
Claims must be submitted manually to Canada Life.
All eClaims-eligible healthcare provider disciplines are supported except for massage therapy in Quebec, and occupational therapists