Alberta Blue Cross
How do I contact the insurance company?
1-800-588-1195, Monday to Friday, 8:30 a.m. to 5:00 p.m. MT.
Is Alberta Blue Cross available in all provinces?
Direct billing to Alberta Blue Cross is available to healthcare professionals in all provinces, except Alberta.
How can I submit claims to Alberta Blue Cross if I'm outside of Quebec or Alberta?
If you are a healthcare professional outside of Alberta or Quebec, select Alberta Blue Cross as the insurer to submit claims to Alberta Blue Cross.
How can I submit claims to Alberta Blue Cross if I'm in Quebec?
If you are a healthcare professional in Quebec, select TELUS AdjudiCare as the insurer to bill Alberta Blue Cross.
How can I submit claims to Alberta Blue Cross if I’m in Alberta?
Direct billing to Alberta Blue Cross continues through their existing direct billing services (eOptical for vision care professionals and Online Health Portal for others). If you have any questions or concerns, please contact Alberta Blue Cross by email or by phone at 1-800-588-1195.
Once an Acknowledgement is generated, what is the time frame for receiving a response?
Claims will not pend, so instantaneously.
Is payment to provider (benefit assignment) possible?
Yes, all payments will be assigned to the provider.
Payment: How will payment be handled for claims submitted using eClaims? Would it be possible to set up a direct deposit option for payments?
Payment will be handled through a daily electronic funds transfer.
Yes, direct deposit is a requirement.
Coordination of benefits: Is coordination of benefits possible in cases where the patient has both primary and secondary coverage with the same insurer?
Yes.
Can claims for the same service be submitted twice in the same day (e.g. for the same service on two different body parts, or for the same service provided in the morning and in the evening of the same day)?
Yes, although eligibility of such claims are determined by the plan sponsor.
What expense types can be submitted electronically, and which specialized healthcare provider roles does the system support?
The following roles are supported in all provinces except for Alberta:
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Acupuncturists
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Chiropractors
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Chiropodists
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Counsellors
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Dietitians
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Massage therapists
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Naturopathic doctors
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Occupational therapists
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Opticians
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Optometrists
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Osteopaths
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Physiotherapists
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Physiotherapy Technologists
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Podiatrists
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Psychologists
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Psychotherapists
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Social workers
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Speech-language pathologists