Member engagement tools and materials
This page contains tools and resources to help you
promote the benefits of TELUS Health Virtual Care
within your organization.
We have divided it in three phases:
We've created an onboarding best practice
checklist and a domain whitelisting document
to guide you through the process.
Download the onboarding checklist
Pre-launch
Introductory email templates
Upon launch, your members will receive an activation
email and two reminder emails (15 and 30 days after
launch), all of which contain their unique
activation link.
With the editable email templates below, you can let
your members know about virtual care and to look out
for the activation email. To best support them, we
recommend attaching some of the handouts below,
such as the Activation instructions.
Download email templates
With the below editable email templates, you can let your
members know about virtual care ahead of launch. To best
support your members, we recommend attaching the handouts
below such as the Activation flow-chart.
Download email templates
Videos
These videos describe the benefits of TELUS Health Virtual Care and explain how to activate your account. They can be posted on your intranet, sent out via email or used in presentations. You can access the videos via the YouTube links below, or download them by clicking the button below.
TELUS Health Virtual Care: On-demand virtual care
How to activate your account
Launch
Handouts
Post these member handouts on your internal portal, make them available in common areas, or distribute them as a desk drop.
Welcome handout
Introduce virtual care to your members; explain what the service can be used for and how easy it is to activate.
Activation flow-chart
This step-by-step chart will help guide your members through their account activation.
What you need to know
This one-pager provides a quick guide to the home screen and some use cases for virtual care.
Postcard
This postcard can be printed and distributed to your members to encourage account activation.
Frequently Asked Questions
This webpage outlines some frequently asked questions about Virtual Care.
Post-launch
Engagement emails
These engagement emails can be sent as a reminder
to activate and use the service. Each email
features a different situation when virtual
healthcare would be helpful.
Download email templates
Download email templates
Digital assets
Our digital engagement tools can easily be incorporated into your existing member digital communication platforms.
Posters
These posters highlight different use cases for Virtual Care and are designed to help increase awareness and drive adoption of the service.
Additional resources
Feel free to share these additional documents with your plan members.
Client newsletter
The Client newsletter includes:
- Industry trends
- Product and service updates
- Links to download new and seasonal materials that support your ongoing activation and engagement efforts
Useful contacts
General questions and support:
clients@vc.telushealth.com,
or your dedicated Client Experience Manager.
Monthly eligibility updates:
eligibility@vc.telushealth.com
Implementation:
implementation@vc.telushealth.com
Billing:
billing@vc.telushealth.com
User technical help:
help@vc.telushealth.com