Member engagement tools and materials
Now that you’ve launched virtual care for your
members, we want to help you promote the service so
that members can get the care they need, when they
need it. On this page you'll find a series of tools
and resources to promote the benefits of virtual
healthcare within your organization.
Simply click on the images and enter your email to download, and check back often for new and updated resources. We've also created an onboarding best practice checklist and an IP whitelisting document to guide you through the launch process.
For any questions, please contact your account representative.
Upon launch, your members will receive an activation
email and two reminder emails (15 and 30 days after
launch), all of which contain their unique
The emails below can supplement those automatic emails by reminding your members that they have access to 24/7 care, and encouraging them to activate their account.
The email templates can be used in Outlook and can be edited to include your organization’s name. Click on the icons below for more information and to download the templates.
Ongoing engagement email
In our experience, once a member uses
virtual care for the first time, they are
hooked – they'll continue to use the service
whenever they need it. These engagement
emails feature different real-life
situations when virtual healthcare would be
helpful. They can be sent as a friendly
reminder to employees to utilize the
We regularly send newsletters to all members who have activated their account. The newsletters cover timely health topics and new virtual care features, and always include a fun, healthy recipe. Check back often as this page will be updated with the most recent edition of the newsletter every few weeks. Looking for a previous version? Please email Stephanie.Phillips@telus.com.
Download email templates and distribute to your members
Download latest newsletters (PDF)
Distribute the members handouts as a desk drop, make it available in lunchrooms or other common areas, or post on your portal along with other member resources and information. Click on the icons below to download the handouts.
These videos describe the benefits of TELUS Health Virtual Care and explain how to activate your account. They can be posted on your intranet, sent out via email or used in presentations. You can access the videos via the YouTube links below, or download them by clicking the button below.
Overview: On-demand virtual care for your employees
How to activate your account
Does your company communicate with members through digital display boards and corporate screens? Our digital engagement tools can easily be incorporated into your existing member digital communication platforms. Need a custom digital format or size? Contact your account representative.
These member engagement posters are designed to help increase member awareness about virtual care and drive adoption of the service. Each poster highlights a different case that the virtual healthcare service can be used for. These posters can be posted in common areas or sent out by email.
Request an information session
Our team is available to host information
sessions for organizations of a certain size, in
English and/or French.
Please note info sessions must be requested at least three weeks in advance and, while we can provide guidance, promotion of the sessions will be the responsibility of the plan sponsor.
Information sessions are typically 45-60 minutes long. Some of the topics covered include:
- Activating your account
- Inviting family members
- Virtual care key features
- Real life use cases for virtual care
- Question and answers