Plan sponsor virtual care toolkit

Member engagement tools and materials

Now that you’ve launched virtual care for your members, we want to help you promote the service so that members can get the care they need, when they need it. On this page you'll find a series of tools and resources to promote the benefits of virtual healthcare within your organization.

Simply click on the images and enter your email to download, and check back often for new and updated resources. We've also created an onboarding best practice checklist and an IP whitelisting document to guide you through the launch process.

For any questions, please contact your account representative.

Email templates

Upon launch, your members will receive an activation email and two reminder emails (15 and 30 days after launch), all of which contain their unique activation link.

The emails below can supplement those automatic emails by reminding your members that they have access to 24/7 care, and encouraging them to activate their account.

The email templates can be used in Outlook and can be edited to include your organization’s name. Click on the icons below for more information and to download the templates.

Introductory email template (initial launch)

This email will tell your members about virtual care and let them know to look out for the activation email. Send 1-2 days ahead of launch date.

Download email template Download email template

Ongoing engagement email

In our experience, once a member uses virtual care for the first time, they are hooked – they'll continue to use the service whenever they need it. These engagement emails feature different real-life situations when virtual healthcare would be helpful. They can be sent as a friendly reminder to employees to utilize the service.

We regularly send newsletters to all members who have activated their account. The newsletters cover timely health topics and new virtual care features, and always include a fun, healthy recipe. Check back often as this page will be updated with the most recent edition of the newsletter every few weeks. Looking for a previous version? Please email

Download email templates and distribute to your members
Download latest newsletters (PDF)


Distribute the members handouts as a desk drop, make it available in lunchrooms or other common areas, or post on your portal along with other member resources and information. Click on the icons below to download the handouts.

Welcome handout

This handout can be used to introduce virtual care to your members. It explains what the service can be used for and how easy it is to activate their account.

Download the handout

Activation flow-chart

This step-by-step chart will help guide your members in their account.

Download the handout Download the handout

What you need to know

This one-pager provides a quick guide to the home screen and what virtual care can be used for.

Download the handout


This postcard can be printed and distributed to your members as a desk drop or simple hand out to encourage account activation.

Download the postcard

Frequently Asked Questions

This webpage outlines some frequently asked questions about virtual care. Many of the questions you receive as a plan sponsor or that you may have yourself can be found here.

Visit FAQs


These videos describe the benefits of TELUS Health Virtual Care and explain how to activate your account. They can be posted on your intranet, sent out via email or used in presentations. You can access the videos via the YouTube links below, or download them by clicking the button below.

Overview: On-demand virtual care for your employees

How to activate your account

Digital assets

Does your company communicate with members through digital display boards and corporate screens? Our digital engagement tools can easily be incorporated into your existing member digital communication platforms. Need a custom digital format or size? Contact your account representative.

Web based

Use these digital assets for internal digital communication methods such as member portals or any other member communication platforms. These assets come in various sizes: leaderboard, skyscraper, mobile, square and rectangle.

Download digital assets


These member engagement posters are designed to help increase member awareness about virtual care and drive adoption of the service. Each poster highlights a different case that the virtual healthcare service can be used for. These posters can be posted in common areas or sent out by email.

General promotion

Mental health

Sick child

Prescription refill

Medical advice


Cough and sniffles


General promotion

Mental health

Sick child

Prescription refill

Medical advice


Cough and sniffles


Request an information session

Our team is available to host information sessions for organizations of a certain size, in English and/or French.

Please note info sessions must be requested at least three weeks in advance and, while we can provide guidance, promotion of the sessions will be the responsibility of the plan sponsor.

Information sessions are typically 45-60 minutes long. Some of the topics covered include:

  • Activating your account
  • Inviting family members
  • Virtual care key features
  • Real life use cases for virtual care
  • Question and answers