Customer success story
While eClaims and Jane are great on their own, together they help clinics save time, streamline workflows and improve patient experiences. Learn how the integration helped the Tonume clinic.
This resources centre is for healthcare
professionals submitting claims through a
practice management software.
If you submit claims through the eClaims portal, click here.
From learning how to submit claims and receiving payments to promoting eClaims to your patients, and getting one-on-one training – it’s all here.
If eClaims is integrated with your PMS and you want
to start using the integration, visit this page to
know where to find the information you will need to
set it up.
Manage changes to your profile including new providers, new users, and address changes to ensure your profile reflects your evolving practice.
You are required to obtain your patients’ written consent to use eClaims.
Access our portfolio of resources to determine
which insurers cover virtual consults, which
types of services are covered, frequently asked
questions, helpful links and articles and
Virtual consultation resources
When you submit a claim, you can receive one of three responses from the insurer. Here are our recommendations for each type of response:
We recommend you save a copy of the insurer’s response right away as it is only available on the day the request was submitted.
Please make sure the username
matches the information provided in
the spreadsheet for software
The password expires every 120 days, there is no prompt or warning. Best practice is to setup a calendar reminder for each user.
The provider must reset their password via TELUS Provider portal, if the password already expired they must call the TELUS Service Desk.
This error means the provider
details configured in the PMS do not
match the information in the eClaims
Please review the information from the Spreadsheet to confirm all details (first and last names, license number, license issuer and roles) are correctly setup.
If there is an error in the spreadsheet provided by TELUS. The provider must submit a change request.
Please check that the correct
provider role was selected and is
mapping to the correct role code
according to the table on the
POS_VIG, chapter 6, tab
Example: if a provider has two licenses: one as an RMT and Physiotherapist, please make verify that when the Physiotherapist license is selected, TELUS receives Role Code: PHYSIO instead of RMT.
Please check the policy or group
numbers, as well as the member ID or
certificate number from the
patient’s benefits card.
Refer to the following insurer links for card examples:
Most policy numbers are usually 6
Member IDs are usually 10 digits long, you do not have to enter the leading zeroes. However, please check the patient’s benefits card to validate both fields were entered correctly.
If all info is correct, please contact the insurer directly.
eClaims Integration Support Document November 2019
There might be a restriction on the patient’s plan to not allow electronic submission or payment assignment (allow the provider to receive payment on the member’s behalf), please have the patient contact the insurer/plan administrator directly to confirm and if possible, to remove the restriction.
Have a question about submitting claims?
Now that you offer eClaims as a value-added service to your patients, let them know!Click here for details
The long-term impact of the coronavirus pandemic
will not be known for months, or possibly years,
but its immediate aftermath is being felt at
many levels. Will patients be back? Will
employers still provide coverage? Can we rebuild
with streamlined practices for a new world of
Read the article
As a new normal of physical distancing takes
hold, many allied healthcare professionals are
treating their patients virtually. While virtual
consultations can be just as effective as
in-person appointments, they may be a little
daunting at first. As with most things,
preparation is key. Here are a few tips to help
ensure your time is focused on the patient, not
Read the article
Consult the eClaims terms and conditions.