Contact us

TELUS Health is responsible for the registration of healthcare professionals and for offering the service that allows providers to submit claims to the participating insurance companies.

Contact the affected insurer for questions or issues pertaining to:

• Payment, payment statement, direct deposits

• The insurer’s portal or website* Specific claim responses

• If you are able to submit to many insurers except one and want to know why, please contact them directly

Refer to the Contact us section to consult all of the insurers’ contact information.

In the eClaims mobile app, you can contact the insurer directly by selecting Insurer from the footer and tapping on the phone number to call them directly from your mobile device.

Contact TELUS Health for questions or issues pertaining to:

• Registration

• Portal login, navigation or error messages

• Provider or clinic profile change requests

• Technical issues with the portal

To contact us, dial 1-866-240-7492.

If you are waiting on an outstanding payment or have other payment inquiries, please contact the affected insurer. Refer to theContact us section to consult all of the insurers’ contact information.

Your feedback is greatly appreciated and enables us to improve the quality of our service. Select the Feedback button in the Provider portal banner to launch the feedback form, or access the form directly, here.

1-866-240-7492, Monday to Friday 8:00 a.m. to 8:00 p.m.

1-800-363-6217

1-800-588-1195, Monday to Friday, 8:30 a.m. to 5:00 p.m. MT.

healthinq@ab.bluecross.ca

1-800-563-3274, Monday to Friday 8:00 a.m. to 10:00 p.m.; Saturday 8:00 a.m. to 5:00 p.m.

1-888-235-0606

1-800-867-5615

1-800-957-9777, Monday to Friday 8:00 a.m. to 7:00 p.m.

1-855-415-4414, Monday to Friday 8 a.m. to 5 p.m. caller’s local time.

1-416-240-0047

1-800-665-3365, Monday to Friday 7:30 a.m. to 6:00 p.m. CST

1-800-665-1234, Monday to Friday 8:30 a.m. to 5:00 p.m. CST

1-888-513-4464, Monday to Friday, from 7:00 a.m. to 11:00 p.m.

1-866-239-3366.

1-800-563-3274, Monday to Friday 8:00 a.m. to 10:00 p.m.; Saturday 8:00 a.m. to 5:00 p.m.

1-800-463-7843, Monday to Friday, 8:00 a.m. to 8:00 p.m.

Toronto: (800) 461-4361

Calgary: (800) 476-7473

Vancouver: (800) 663-7977

Student Benefits: (888) 404-6623

1-800-265-4556

Group-health-claims@equitable.ca

1-866-212-5644, Monday to Friday 7:30 a.m. to 6:00 p.m. CST

1-800-563-3274, Monday to Saturday 24h, Sunday between 12:00 a.m. and 7:00 a.m.

1-833-344-6944, Monday to Thursday 7:30 a.m. to 9:00 p.m. EST; Friday 7:30 a.m. to 7:00 p.m. EST

askus@mygrouphealth.ca

1-888-547-6947, Monday to Friday 7:00 a.m. to 5:00 p.m. MST

askus@mygroupsource.ca

1-877-422-6487, Monday to Friday, 8:00 a.m. to 8:00 p.m. (ET)

1-800-665-1234

1 416-240-2103

1-416-506-8841

1-866-532-8999, Monday to Thursday 7:30 a.m. to 9:00 p.m. EST; Friday 7:30 a.m. to 7:00 p.m. EST

askus@mymanion.com

1-866-407-7878, Monday to Friday, from 8:00 a.m. to 8:00 p.m. EST

1-800-893-7587, Monday to Friday 7:30 a.m. to 6:00 p.m. CST

(519) 837-1531 or (800) 838-1531, Monday to Friday, 8:00 a.m. - 8:00 p.m. ET

inquiry@mdm-insurance.com

1-800-875-7982.

1-877-888-7926.

877-815-7751

support@simplybenefits.ca

Our contact center is open 8AM-5PM (PST) Monday-Friday.

TELUS AdjudiCare is aggregated and used by many different small insurers. Please contact your insurer directly.

1-800-265-2568 Monday to Thursday from 9:00 a.m. to 5:00 p.m., and Fridays from 9:00 a.m. to 4:00 p.m.

1-800-567-0988

group.claims@uvinsurance.ca.