Setting up eClaims with your practice management software solution

You can integrate eClaims with your practice management software (PMS) to submit claims through your PMS. To do this, you will need to provide account information to your PMS vendor. Contact your vendor to learn about their process for transferring the information.

Your account information is in the eClaims portal; you will need user administrator and EFT permissions to access it. If you do not have these permissions, contact your account administrator to have them added. The information you will require depends on whether you are an independent provider or represent an organization.

If any of your account information is out of date, you should update it prior to continuing. To do so, click the My Account ( My Account icon. ) icon, then click Make changes to my business profile.

Tip: As you gather your information, you can optionally complete this form with your account information to have it handy in the future.

If you are an independent healthcare professional, you will need...

  • Your username - the alpha-numeric username you use to log into the portal.

  • Your password - the password that you use to log into the portal.

Tip: If you need assistance retrieving your username or password, navigate to the eClaims portal login page and click Forgot Username or Password.

  • Your first and last name - these must match your name displayed in the portal, which in turn matches the name that you registered with your college or association.

  • Your TELUS Provider ID

  • Your provider role

  • Your license information - including your license number and the name of the license issuer.

Tip: If you have more than one role, be sure to note the role and license information for every role.

  • Your location ID(s) - you will need to provide the IDs of all of your locations.

Locating your information in the Provider Portal

  • From the My Account menu ( My Account icon. ), select Email and banking information.

  • On the right hand side of the screen under Profile, you will find the first and last name we have on file for you as well as your TELUS Provider ID, Role and license information. Be sure you match these exactly including any leading zeroes, hyphens or other characters.

    Banking information window.

  • On the right hand side of the screen under Locations, you will find the ID associated with each of your locations.

    Banking information window with locations shown.

If you represent an organization, you will need...

  • Your username - the alpha-numeric username you use to log into the portal.

  • Your password - the password that you use to log into the portal.

Tip: If you need assistance retrieving your username or password, navigate to the eClaims portal login page and click Forgot Username or Password.

  • Your first name and last name - these must match exactly with the name displayed in the portal.

  • Your organization's name

  • Your TELUS Provider ID

  • Your Location ID

    You will also need the following information for each of your associated providers:

  • Their name - these must match the provider name displayed in the portal, which in turn matches the name that was registered with the provider's college or association.

  • Their role

  • Their license information- including their license number and the name of the license issuer.

Tip: If a provider has more than one role, be sure to note the role and license information for every role.

  • Their TELUS Provider ID

Locating your information in the Provider Portal

  • From the My Account menu ( My Account icon. ), select User access and permissions.

  • Using the filtering capabilities of the application, find yourself in the list. Your first and last name will be displayed in the filter results.

    User access & permissions window.

  • From the My Account menu ( My Account icon. ), select Email and banking information.

  • On the right hand side of the screen under Profile, you will find the organization name we have on file for you labelled Provider name as well as your TELUS Provider ID.

  • Also on the right hand side of the screen under Locations, you will find your Location ID.

    Location ID on the banking window.

  • You can find the provider's information in the Email and banking information application on the right hand side of the screen under Associated Provider(s). Be sure you match the license number exactly, including any leading zeroes, hyphens or other characters.

    Banking information window with the Associated providers highlighted.