Updating your provider profile

As a provider, the types of changes you can manage vary depending on whether you provide WSIB and/or eClaims services.

Type of change WSIB eClaims
Update name and contact information X X
Add location(s)   X
Add location(s) and business hours X  
Remove location(s) X X
Update a location address   X
Update a location address and its business hours X  
Assign additional roles to existing providers X X
Remove roles that are assigned to existing providers X X
Update licenses associated with current roles X X
Add users X X
Remove current users X X

Note: At the start of this process, you must identify yourself. Only authorized users are permitted to update profiles.

  1. Launch the Change Management application as described in Accessing the Change Management application.

    Change Management application home page

  2. Within the Select your profile type section, select Independent provider.

  3. Within the Select the service you are registered to section, select one or both of the services.

    Select your profile type and Services sections

    The What do you want to do today section is displayed.

  4. Within the What do you want to do today section, select the applicable check box(es).

    What do you want to do today section

  5. Within the Effective date to apply these changes section, click the calendar button to display the calendar, then select the date that these changes were, are, or will be effective.

    Selecting an effective date to apply the changes

  6. Click the Next step button.

    The Identification (Independent provider) screen is displayed.

    Identification (Independent provider) screen

    As this website does not require that you log in, you will need to provide information that TELUS can use to identify you.

    Enter the identifying information that is currently registered in your profile. You can update it further on in this procedure.

  7. Enter your TELUS Provider ID or WSIB provider ID.

  8. Enter your name in the First name and Last name fields.

  9. Enter your email address in the Email address field.

  10. Read the text associated with the two check boxes, then select them. You must agree to these statements to proceed.

  11. Click the Next step button.

    If, in step 4, you selected the Manage my name and contact information check box, a screen of that name is displayed.

    Manage my name and contact information screen

  12. Select Yes or No to indicate if you are reporting a change of ownership.

    • If you select Yes, the following message will appear. You will need to stop this process, and register as indicated below. If you are registering to provide WSIB services, then during the registration process, you can specify that the new organization is the result of a change of ownership, and identify the existing WSIB Provider ID.

      Is this an ownership change section

    • If you select No, the Change my name and contact information section is displayed.

      Change my name and contact information section

  13. In this section:

    • Enter the new Provider first name, Provider middle name, Provider last name, and/or Business name.

    • Select one or more Service language(s).

      Click the Add another language link to add additional Service language drop-down boxes, or the trash button to delete additional drop-down boxes, if you add them in error.

      Note: Note that language changes are additive i.e. newly selected languages will be added to the provider's existing list of languages. To remove a language, you must contact TELUS.

      Service language(s) drop-down boxes

    • Enter the new GST/HST number and/or Email address.

  14. Click the Next step button.

    If, in step 4, you selected the Manage my address information and hours check box, a screen of that name is displayed. The tasks that you can perform vary according to which service(s) you selected earlier: eClaims and/or WSIB.

    Manage my address information and hours screen

    Select the check boxes that apply.

    For each check box you selected, a new section is added to the screen.

  15. To add location(s) for eClaims:

    • Navigate to the Add location(s) to eClaims section.

      Add location(s) to eClaims section

    • Enter the optional Suite, as well as the Street no (street number), Street Name, and City of the new address.

    • Select the Province, and enter the Postal Code, Phone, and optional Ext (extension).

    • To add another location, click the Add another location button.

      A new set of fields is added. Repeat the above bullets for the new location.

  16. To add a location and business hours for WSIB:

    • Navigate to the Add location(s) to WSIB section.

      Add location(s) to WSIB section

    • Enter the optional Suite, as well as the Street no (street number), Street Name, and City of the new address.

    • Select the Province, enter the Postal Code, select the Country, and enter the optional Fax number.

    • Enter the Phone, and optional Ext (extension), then select the Type of address.

      Each location can have only one service address and one mailing address.

    • In the Additional service address information section, for each day of the week, select or enter the Open and Closed times.

    • In the Site accessibility features section, optionally click the Choose features link to display the pop-up window of the same name. Select the check boxes to the left of the applicable features, or select the check box to the left of a section to select all features within it, then click the Done button.

      Note: Note that site accessibility feature changes are additive, i.e. newly selected features will be added to the provider's existing list of features. To remove a feature, you must contact TELUS.

      Site accessibility features pop-up window

    • To add another location, click the Add another location button.

      A new set of fields is added. Repeat the above bullets for the new location.

  17. To remove a location:

    • Navigate to the Remove location(s) from WSIB or Remove location(s) from eClaims section. These sections are the same for both services, except for the label, which specifies WSIB or eClaims.

       Remove location(s) from WSIB section

    • Enter the optional Suite, as well as the Street no (street number), Street Name, and City of the address to be removed.

    • Select the Province and enter the Postal Code.

    • To remove another location, click the Remove another location button. A new set of fields is added. Repeat the above bullets for the new location.

  18. To change a location address for eClaims:

    • Navigate to the Change a location address for eClaims section.

      Change a location address for eClaims section

    • Within the From section, identify the address that is currently registered within the profile. Enter the optional Suite, as well as the Street No (street number), Street name, and City. Select the Province, and enter the Postal Code, Phone, and optional Ext (extension).

    • Within the To section, identify the new address. Enter the optional Suite, as well as the Street No (street number), Street name, and City. Select the Province, and enter the Postal Code, Phone, and optional Ext (extension).

    • To change another location, click the Change another location button. A new set of fields is added. Repeat the above bullets for the new location.

  19. To change a location address and business hours for WSIB:

    • Navigate to the Change a location address for WSIB section.

      Change a location address for WSIB screen

    • Within the From section, identify the address that is currently registered within the profile. Enter the optional Suite, as well as the Street No (street number), Street name, and City. Select the Province, enter the Postal Code, select the Country, and enter the optional Fax number, the mandatory Phone, and the optional Ext (extension).

    • Within the To section, identify the new address. Enter the optional Suite, as well as the Street No (street number), Street name, and City. Select the Province, enter the Postal Code, select the Country, and enter the optional Fax number, the mandatory Phone, and the optional Ext (extension).

    • Select the Type of address: Service or Mailing.

    • In the Additional service address information section, for each day of the week, select or enter the Open and Closed times.

    • In the Site accessibility features section, optionally click the Choose features link to display the pop-up window of the same name. Select the check boxes to the left of the applicable features, then click the Done button.

    • To change another location, click the Change another location button. A new set of fields is added. Repeat the above bullets for the new location.

  20. Click the Next step button.

    If, in step 4, you selected the Manage my provider role(s) option, a screen of that name is displayed. Select one or more of the check boxes.

    Manage provider role(s) for WSIB screen

    For each check box you selected, a new section is added to the screen.

  21. To add a role:

    • Navigate to the Add new role(s) section.

      Add new role(s) section

    • Select the Province, Role, and License issuer.

    • Enter the License number.

    • Click the calendar button to display the calendar, then select the License Date.

    • To add more than one role, click the Add another role button. A new set of fields is added. Repeat the above bullets for the new role.

      Add new role(s) section, with a second role added

  22. To remove a current role:

    • Navigate to the Remove current role(s) section.

      Remove current role(s) section

    • Select the Province, Role, and License issuer of the role to be removed.

    • Enter the License number.

    • To remove more than one role, click the Remove another current role. A new set of fields is added. Repeat the above bullets for the new role.

  23. To modify the license associated with a current role:

    • Navigate to the Modify license of current role(s) section.

      Modify license of current role(s) section

    • Within the From section, identify the role that is currently registered within the profile. Select the Province, Role, and License issuer, enter the License number, and click the calendar button to display the calendar, then select the License date.

    • Within the To section, identify the changes that should be made to the role. As applicable, select the Province, Role, and License issuer, enter the License number, and click the calendar button to display the calendar, then select the License date.

    • To modify more than one license, click the Modify license of another current role(s) button. A new set of fields is added. Repeat the above bullets for the new role.

  24. Click the Next step button.

    If, in step 4, you selected the Manage user access to the billing portal option, a screen of that name is displayed. Select one or more of the check boxes.

    Manage user access to the billing portal screen

    For each check box you selected, a new section is added to the screen.

  25. To add users:

    • Navigate to the Add new user(s) section.

      Add new user(s) section

    • Within the User to be added section, enter the new user's First name and Last name.

    • To add more than one user, click the Add another user button. A new set of fields is added. Repeat the above bullets for the new user.

  26. To remove current user(s):

    • Navigate to the Remove current user(s) section.

      Remove current user(s) section

    • Within the User to be removed section, enter the First name and Last name of the user to be removed.

    • To remove more than one user, click the Remove another current user button. A new set of fields is added. Repeat the above bullets for the new user.

  27. Click the Next step button.

    The Review my information screen is displayed. Its contents vary according to the type of information you changed.

    Review my information screen

  28. Click the Confirm and Send button.

    The Confirmation screen is displayed. Click the Print button to print this page or record your confirmation reference number.

    Confirmation screen

    Your request is submitted to TELUS where it is reviewed and added to the TELUS Provider Registry (TPR) system. If any issues arise during this review, TELUS will contact you directly.