Messages

The following sections identify the messages that may be displayed within the Email and Banking Information application, and describe the situations under which they are displayed.

An account has been rejected.

This message is displayed if the bank account you submitted failed the TELUS bank account Assyst validation process.

You currently have no bank account setup under your profile.

This message is displayed if there are no bank accounts details for one of the following:

  • An EFT banking client, at the default level

  • A WSIB client, at the WSIB level

  • An eClaims client, at the default and eClaims levels.

  • An unmanaged EFT client, at the default level.

  • Unmanaged EFT and EFT banking clients, at the default level.

  • All clients, if a provider has only one service/client or more than one service/client with no bank accounts details.

You currently have no bank account setup under your profile {service}.

For this message, the {service} is "eClaims", "WSIB" or "default".

This message is displayed if a provider has more than one service/client (EFT, eClaims, WSIB or Unmanaged EFT), one of which is missing a bank account:

  • If the two clients are EFT banking and WSIB, this message is displayed if the default account is missing. No message is displayed if the WSIB account is missing because the default EFT banking account exists and can also be used by WSIB.

  • If both accounts are missing; see You currently have no bank account setup under your profile.

  • If the two clients are eClaims and WSIB:

    • If the WSIB account level has EFT banking details but there are no EFT banking details at the default and eClaims levels, the {service} = eClaims.

    • If the eClaims account level has EFT details but there is no account at the default and WSIB levels, the {service} = WSIB .

    • If the default account is missing, no message is displayed since the eClaims and WSIB EFT banking accounts exist.  

    • If both accounts are missing, see You currently have no bank account setup under your profile.

  • If the two clients are Unmanaged EFT banking and WSIB:

  • If the three clients are Unmanaged EFT banking, EFT banking, and WSIB:

    • If the WSIB account level has EFT banking details and there are no EFT banking details at the default level, the {service} = default.

    • If the WSIB account is missing, no message is displayed.

  • If both accounts are missing; see You currently have no bank account setup under your profile.

No contact email address on file.

This message is displayed if no contact email address is on file in the CPR.

Your account must be verified within 7 business days from the time you submitted the update.

This message is displayed if the bank account is ready for user confirmation. The account status is In Progress.

Unable to confirm account.

This message is displayed if no user confirmation was provided to the account penny transaction validation. The account status is either Expired, because it passed the confirmation deadline (seven business days), or Locked because the three attempts failed.

A new legal agreement must be accepted to access your account.

This message is displayed if the provider must accept a new legal agreement.

Select the Email and Banking Information link to review the issue and take required action.

This is generic (default) instruction text.