Confirming a deposit

Once you have provided your bank account information, TELUS Health will attempt to make a small deposit to your account; this is known as a penny deposit. (The amount will be under a dollar—“just pennies”.) When TELUS is notified that the deposit was made, it will update your account as having a status of pending your confirmation of the deposit. This notification process can take up to 48 hours.

Account pending confirmation

To proceed, you must be in contact with your bank to determine the exact amount of the deposit and the confirmation associated with that deposit. If you use online banking, log in to your bank account and find the deposit in your list of transactions. If your bank provides a printed statement, look for the deposit there.

  1. Click the Confirm Deposit button.

  2. In the Deposit amount field, type the amount that was deposited to your account.

  3. In the Transaction code field, type the confirmation information that was associated with your deposit.

  4. Click Next.

    Confirm deposit step

    You will receive email reminders to activate your account. If you do not activate your account within 7 business days after you receive the initial email from TELUS, it will be marked as expired.